Privacy Policy

The Company collects the following personal information when you book, contact us or use the Service. There is no membership registration.

(1) Name (and its reading), address, telephone number and email address

(2) Your booking details (date and time, plan, number of cars, numbers of adults and children, coupon code and the like)

(3) The details on each driver's driving licence (name, date of birth, licence number, expiry date and the like) and images of the licence (front and back)

(4) Payment information (such as the result of the payment, received through our payment processor; the card number itself is handled by the payment processor and is not collected or held by the Company)

(5) The content of enquiries and telephone conversations (including recordings of calls)

(6) Video and audio recorded inside and outside the vehicle by the cameras and recorders fitted to it

(7) Driving data (GPS position, speed, route and time)

(8) Information about your use of this website (cookies, analytics data, connection information used for bot protection and the like — see Article 9)

1. The Company uses personal information for the following purposes.

• To provide and operate the Service (including taking bookings, concluding the rental agreement, issuing the rental certificate, verifying identity and screening, and guiding you on the day)

• To respond to your enquiries (including verifying your identity)

• To check what was said on telephone calls, to improve the quality of the Service and to train our staff (including transcribing and analysing recordings of calls)

• To create highlight films, driving records and similar content from the in-car video, audio and driving data, and to provide them to you

• To establish what happened in an accident or other incident, and to manage the vehicles and safety

• To send you emails about new features, updates and campaigns for the Service and about other services the Company provides (you can stop these emails at any time by the method given in the email or by contacting us under Article 15)

• To contact you as necessary, for example about maintenance and important notices

• To analyse the use of this website and measure the effectiveness of advertising

• To identify people who have breached the terms of service or the rules, or who attempt to use the Service for improper or unjustified purposes, and to refuse them use of the Service

• To charge you the fees for the Service

• To produce statistics in a form from which no individual can be identified

• Purposes incidental to the purposes above

2. In-car video and audio, and content created from them, are used for promotion on the Company's official social media, website and the like only with your separate consent.

1. The Company shall change the purpose of use of personal information only where the new purpose is reasonably deemed to be related to the purpose before the change.

2. Where the purpose of use has been changed, the Company shall notify you of the new purpose by a method it prescribes, or announce it on this website.

1. Except in the cases listed below, the Company will not provide personal information to third parties without first obtaining your consent. This does not apply where provision is permitted under the Act on the Protection of Personal Information or other laws and regulations.

(1) Where provision is necessary to protect a person's life, body or property, and it is difficult to obtain the consent of the individual concerned

(2) Where provision is particularly necessary to improve public health or to promote the sound growth of children, and it is difficult to obtain the consent of the individual concerned

(3) Where it is necessary to cooperate with a national government body, a local government, or a party commissioned by either of them, in carrying out affairs prescribed by law, and obtaining the consent of the individual concerned is likely to impede the performance of those affairs

(4) Where the Company has given notice of, or announced, the following matters in advance and has filed notification with the Personal Information Protection Commission (個人情報保護委員会)

① That provision to third parties is included in the purpose of use

② The items of data to be provided to third parties

③ The means or method of provision to third parties

④ That provision of personal information to third parties will be stopped at the request of the individual concerned

⑤ The method by which requests from the individual concerned are accepted

2. Notwithstanding the preceding paragraph, in the cases listed below the recipient of the information shall not be treated as a third party.

(1) Where the Company entrusts all or part of the handling of personal information to another party within the scope necessary to achieve the purpose of use

(2) Where personal information is provided as a result of the succession of a business due to a merger or another reason

(3) Where personal information is used jointly with a specific party, and the individual concerned has been notified in advance of that fact, of the items of personal information used jointly, of the scope of the parties using it jointly, of the purposes of use of those parties and of the name of the party responsible for the management of that personal information, or where that information has been placed in a state in which the individual concerned can readily learn it

1. Within the scope necessary to achieve the purpose of use, the Company entrusts all or part of the handling of personal information to the following providers.

• Payment processing: Stripe (Stripe, Inc., United States)

• Website delivery, bot protection, and delivery of video and data: Cloudflare (Cloudflare, Inc., United States)

• Website analytics and email delivery: Google (Google LLC, United States)

• Making and receiving telephone calls, and recording calls: Twilio (Twilio Inc., United States)

• Server hosting: ConoHa (GMO Internet Group, Inc., Japan)

2. For the providers above located in the United States, personal information is stored on servers in that country. The Company entrusts information to them after confirming that they maintain systems meeting the standards set out in the Act on the Protection of Personal Information, and supervises them as necessary and appropriate. Information on the personal-data protection regime of the United States is published on the website of the Personal Information Protection Commission. You may ask, through the contact in Article 15, for information about the measures the Company has taken.

The Company takes the following measures to prevent the leakage, loss or damage of personal information and otherwise to manage it securely.

• Organisational measures: a person responsible for the handling of personal information is appointed, the staff who handle it and their access rights are limited, and the handling is reviewed.

• Personnel measures: staff are trained in the proper handling of personal information.

• Physical measures: the servers and media that hold personal information are kept in areas under the Company's control, with access by non-staff and the removal of equipment restricted.

• Technical measures: communications are encrypted, access is controlled, unauthorised access is guarded against, and driving-licence images are kept under a set retention period.

• External environment: for the providers located in the United States, the Company has taken account of that country's personal-data protection regime in setting its security measures.

1. Driving-licence images are deleted two years after the end of the rental. Where they are needed to deal with an accident or another claim, they are kept until that matter is closed.

2. Highlight films and similar content created from the in-car video, audio and driving data are available for you to view and save for 60 days from the day they are made available to you. The original video and driving data are kept by the Company for as long as is needed to deal with accidents, enquiries and claims.

3. Recordings of telephone calls are deleted six months after the day of the call. Where a recording is needed to deal with an enquiry, a claim or a similar matter, it is kept until that matter is closed.

4. Other personal information is kept for as long as is needed to achieve the purpose of use and for the period required by law, and is then deleted without delay.

1. This website uses Google Analytics (Google LLC) to understand and improve how the site is used, and Cloudflare Turnstile (Cloudflare, Inc.) to protect the booking and contact forms against misuse. These services use cookies and similar technologies to send your browsing and connection information to the respective provider. That information is handled under each provider's privacy policy (for Cloudflare Turnstile, the Turnstile Privacy Addendum: https://www.cloudflare.com/turnstile-privacy-policy/), and the Company does not use it to identify individuals.

2. You can disable cookies in your browser settings. Collection by Google Analytics can also be stopped with the opt-out add-on Google provides.

1. Where the individual concerned requests disclosure of their personal information, the Company will disclose it to them without delay. However, where disclosure would fall under any of the following, the Company may withhold all or part of it, and where it decides not to disclose, it will give notice to that effect without delay.

(1) Where there is a risk of harm to the life, body, property or other rights and interests of the individual concerned or of a third party

(2) Where there is a risk of significant hindrance to the proper conduct of the Company's business

(3) Where disclosure would otherwise breach laws or regulations

2. Notwithstanding the preceding paragraph, information other than personal information, such as history information and attribute information, will as a rule not be disclosed.

1. Where the personal information about you held by the Company is incorrect, you may request the Company, by the procedure the Company prescribes, to correct, add to or delete that personal information (hereinafter “correction etc.”).

2. Where the Company receives a request under the preceding paragraph and judges that it must comply with it, it shall carry out the correction etc. of that personal information without delay.

3. Where the Company has carried out a correction etc. under the preceding paragraph, or has decided not to carry one out, it will notify you without delay.

1. Where the individual concerned requests that the use of their personal information be stopped or that it be erased (hereinafter “suspension of use etc.”), on the grounds that it is being handled beyond the scope of the purpose of use or that it was obtained by improper means, the Company will carry out the necessary investigation without delay.

2. Where, on the basis of the results of the investigation in the preceding paragraph, the Company judges that it must comply with the request, it will carry out the suspension of use etc. of that personal information without delay.

3. Where the Company has carried out a suspension of use etc. under the preceding paragraph, or has decided not to carry one out, it will notify you without delay.

4. Notwithstanding the preceding two paragraphs, where a suspension of use etc. would involve substantial expense or is otherwise difficult to carry out, and alternative measures necessary to protect your rights and interests can be taken, the Company shall take those alternative measures.

For personal information handled in connection with the rental of a vehicle, Articles 32 (purposes of use of personal information) and 33 (consent to the use of personal information) of the Company's rental terms of service (レンタカー貸渡約款) apply in addition to this Policy.

1. The contents of this Policy may be changed without notice to you, except for matters provided for otherwise by law or in this Policy.

2. Except where the Company provides otherwise, the amended privacy policy shall take effect from the time it is posted on this website.

Enquiries about this Policy, and requests for disclosure and the like, should be directed to the contact below.

Company name: Manten Co., Ltd. (株式会社まんてん)

Representative: Jinjiro Kanada, Representative Director

Person responsible for the handling of personal information: Jinjiro Kanada, Representative Director

Address: 338-62 Nakahata-cho, Nishiwaki, Hyogo 677-0032

Telephone: +81 795-24-0001

Email: laugh-and-rough@manten.world